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COM 451 Quiz 11

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Interactions that take place among team members outside formal team communication are known as         .

Group members who consistently express negative mood states, attitudes, or both are known as                                                                      .

When team members model the behavior of others who find dealing with the team member in question difficult this is known as                                                                   .

Motivating a DTM occurs during which phase of the risk negotiation

When poor performance is attributed to a lack of knowledge, team members are most likely to respond by       .

Reinterpreting a dysfunctional group member's behavior in a way that makes it more palatable and tolerable is known as                                                                                       .

Talking to others to review possible responses to a DTM occurs in which phase of the risk negotiation cycle?

Waldron and Kassing introduce the story of Carl, a member of the sales team at an auto dealership. Carl feels he is the most important member of the sales team and he feels no need to coordinate his lunch schedule with other team members, as they are required to do. What personality trait is being demonstrated?

What behavioral trait refers to an authoritarian and paternalistic posture?

When employees are motivated to protect themselves and seek someone else to help with the dysfunctional group member they are practicing

When group members take efforts to help other group members feel better about themselves and the group in regard to a difficult team member they are     .

During which phase of the risk negotiation cycle would you make an assessment of how much dysfunction is resulting from a difficult team member?

Peers             when   they perceive that poor-performing team members display inconsistent behavior, yet appear in control of their actions.

           occurs when a difficult member deals poorly with multiple members of the team.

The         dimension of attribution refers to permanency or variability of he observed behavior.

When a team assesses whether poor performance results from

Intense devotion to the group may be an example of             .

Employees tend to identify more with their organization than with their team.

Ongoing procedures for preventing dysfunctional group relationships occurs during which phase of the risk negotiation cycle?

Team members who intentionally shirk responsibilities and depend on or take credit for the efforts of others are known as                                                                                   .

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