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COM 451 Quiz 1

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Employees negotiate perceptions of risk through a cycle of communication involving four interlinked phases called                                                                           .

When the core functions and values of a company are threatened, the company faces.

According to Waldron and Kassing, risk can be a good thing.

Stabilizing risk at acceptable levels involves what part of the Risk Negotiation Cycle?

Elena’s confrontation of her boss over an outburst at an employee lead to an improved relationship among all members involved. This is an example of the outcome of optimization.

Managing social connections with coworkers, professional and personal, involves managing        .

Behavior by organizations can effect people surrounding the organization, as in the case of the farming town in Iowa where the CEO of a meatpacking company created an “economic and humanitarian” disaster. This is an example of          .

By taking action to address a perceived risk an employee can change a for better or for worse. This statement describes which   part of the Risk Negotiation Cycle?

Noticing non-verbal and verbal cues might help an employee detect the nature and magnitude of risk.   This actvity is most important in which part of the Risk Negotiation Cycle?

Historical influences and our understanding of the cultural and organizational context in which we find ourselves help to influence our         .

Poor communication during risk management episodes can leave participants more vulnerable. This is the communicative outcome that your text labels               .

The manager at Benson’s Family Restaurant took action that revitalized the business and resulted in the return of older customers. These actions show the transformational potential of managing risk.

The term that describes the perception of reduced risk is          .

Communication comes in a variety of levels and forms. Which term below best describes the communication of an employee who responds to a risky situation by making a threat (such as threatening to quit the job?).

Relational history, organizational incidents, and work experience combine to form what phase of the Risk Negotiation Framework?

Some professionals, such as nurses, can experience large amounts of stress over the course of their working years. because of this they may change to another job. This is one example of                                                                                                                                                                  .

The constellation of expectations, resources, and social relations that define our workplace relations form our   .

Threats to career goals, identity, and health are examples of            .

In work contexts, risk is best understood as a phenomenon that          .

The medical intern in text box 1.2 describes a situation where he was losing his emotional empathy due to his demanding schedule. His view of himself as a whole, compassionate person was at risk. This is an example of          .

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